Webb studied Hospitality Management at The Colchester Institute before becoming a Lecturer in Hospitality Management, gaining a Cert Ed and a PGCE along the way. With over thirty years' experience in the design, development and delivery of learning across all age ranges and in all settings, that experience has been invested into this Companion book to support the Level 3; Learning and Development Practitioner Apprenticeship. Webb is a Fellow of the Institute of Leadership and Management and formerly, the British Institute of Innkeeping.