The new Second Edition of Cases in Health Care Management is a collection of over new and cutting-edge case studies designed to help illustrate the challenges related to managing the health care services. Organized into nine content areas, from Leadership, Management, and Quality/Patient Safety to Health Disparities and Cultural Competence, Ethics, and more, these realistic scenarios span the full spectrum of issues that can arise in a variety of health care services settings. Appropriate for all levels of higher education, this text engages students in active learning through lively writing and storytelling techniques that pull them into the story while giving them fresh, provocative real-world scenarios to analyze and critique. Furthermore, the authors have incorporated diversity, equity, and inclusion (DEI) and cultural competency throughout to encourage greater cultural awareness, sensitivity, and fairness.

Key Features:
- More than one hundred new cutting-edge cases written by experts in the field.
- Discussion questions and additional resources for students are provided for each case.
- Case study guidelines and instructions, with rubrics for evaluation of student performance are provided in Appendix A.
- Instructors' case study guides to facilitate class and online discussions are part of the instructor resources–available to qualified instructors.
- New matrix (offered as an instructor's resource) helps instructors assess the suitability of each case for different student audiences (community college, undergraduate, or graduate students).