Vivek Kale has more than two decades of professional IT experience during which he has handled and consulted on various aspects of enterprise-wide information modeling, enterprise architectures, business process redesign, and, e-business architectures. He has been CIO of Essar Group, the steel/oil and gas major of India, as well as, Raymond Ltd., the textile and apparel major of India. He is a seasoned practitioner in transforming the business of IT, facilitating business agility and enabling the Process Oriented Enterprise. He is the author of Implementing SAP CRM: The Guide for Business and Technology Managers, Chapman & Hall (2014) and Guide to Cloud Computing for Business and Technology Managers: From Distributed Computing to Cloudware Applications, Chapman & Hall (2015).