This book constitutes a critical case study of the modern search for public sector reform. It includes a detailed account of a study aimed at developing a meaningful way of evaluating difficult-to-measure moral dimensions of the quality of prisons. The authors call for greater clarity and increased attention to these important aspects of organizational life.

This book constitutes a critical case study of the modern search for public sector reform. It includes a detailed account of a study aimed at developing a meaningful way of evaluating difficult-to-measure moral dimensions of the quality of prisons.

...this book has produced a tool that is already making a real difference ... there is no doubt that this is a major achievement. ... Ultimately it is the real-life impact of this book ... which is likely to confirm Liebling's place in the prison and academic communities.